Shipping Policy

Free shipping

At Forge, we offer free shipping on all orders, with no minimum purchase amount required. Shipping is completely free regardless of your order value or package weight.

Shipping destinations

We currently ship to the following countries:

United Kingdom

If your country is not listed, please contact us before placing your order.

Order cut-off time

Orders are processed according to London time (GMT / BST).

Orders placed before 4:00 PM (London time), Monday to Friday, will begin processing on the same business day.
Orders placed after 4:00 PM, on weekends, or on public holidays will begin processing on the next business day.

Processing times

Orders are processed Monday through Friday, excluding public holidays. Our standard processing time is 1 to 3 business days from the date your order is received. During this time, your order is prepared, quality checked, packaged and handed over to one of our shipping partners.

During busy periods such as Black Friday, seasonal sales or public holidays, processing times may be slightly longer. If this happens, we will notify you by email.

Delivery times

Once your order has been dispatched, the estimated delivery time is 4 to 9 business days, Monday through Friday.

Estimated total delivery time

Order processing: 1 to 3 business days
Shipping transit: 4 to 9 business days
Total estimated delivery: 5 to 12 business days

Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs procedures (where applicable), weather conditions, public holidays or other circumstances beyond our control.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation, if no specific delivery date has been agreed, we aim to deliver your order within a reasonable time and, in any event, no later than 30 days after your order has been accepted.

Shipping method

All orders are delivered directly to the shipping address provided during checkout. We work with a network of trusted logistics partners to ensure reliable delivery. Depending on your destination and the product ordered, your shipment may be handled by one of our logistics partners or their local delivery partners. The carrier used for your order is selected by Forge based on the destination, product type and operational availability.

Order tracking

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing:

Your tracking number
A direct tracking link
An estimated delivery date

If you have not received a shipping confirmation within 48 hours after placing your order, please check your spam or junk folder before contacting us at support@wear-forge.com. You can also follow any parcel on our Track My Order page.

Receiving your order

Please inspect your package as soon as it arrives. If your parcel arrives damaged, opened or appears to be missing items, please:

Note the damage with the delivery driver where possible.
Take clear photographs of the packaging and the affected products.
Contact us within 3 business days of delivery at support@wear-forge.com and include your order number together with the photographs.

Reporting shipping damage promptly allows us to investigate with the carrier and provide an appropriate solution as quickly as possible.

Uncollected or refused parcels

If a parcel is returned to us because it was not collected, delivery was refused without a legitimate reason, or the delivery address provided was incorrect, we will contact you by email to arrange either:

a new shipment (additional shipping charges may apply); or
a refund, where applicable and subject to our Return and Refund Policy.

Any shipping costs incurred due to an incorrect address, refusal of delivery or failure to collect the parcel may be deducted from any refund where permitted by law.

Lost or undelivered parcels

If your parcel has not arrived within the estimated delivery period, please first:

Check the tracking information.
Verify that the shipping address on your order is correct.
Check with neighbours, your building reception or any designated safe place.
Contact your local delivery carrier if tracking indicates an attempted delivery.

If you are still unable to locate your parcel, please contact support@wear-forge.com within 14 days of the shipping date. We will open an investigation with the carrier and keep you informed throughout the process. If a parcel is confirmed as lost in transit, we will provide an appropriate solution, which may include a replacement shipment or a refund in accordance with your statutory rights under applicable consumer protection legislation.

Incorrect shipping address

It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate. Forge cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete shipping address supplied by the customer.

If you notice an error in your shipping address, please contact us immediately at support@wear-forge.com. If your order has not yet been dispatched, we will make every effort to update the address. If the order has already been shipped, we may not be able to make any changes, and additional shipping charges may apply if the parcel must be re-shipped.

Shipping summary

Shipping cost: Free on all orders
Currency: GBP (£)
Shipping destinations: United Kingdom
Order cut-off time: 4:00 PM (London time, GMT / BST), Monday to Friday
Processing time: 1 to 3 business days
Delivery time: 4 to 9 business days
Estimated total delivery: 5 to 12 business days
Delivery method: Home delivery

Import duties and taxes

Depending on the destination, import duties, customs charges, VAT, taxes or customs clearance fees may be imposed by local authorities. These charges are not included in the product price or shipping costs and remain the sole responsibility of the customer. As customs regulations vary, Forge has no control over these charges and cannot predict their amount.

Contact information

The best way to reach us is by email at support@wear-forge.com. We aim to respond to every message within 24 hours, Monday to Friday. Whether you have a question about your order, our products, shipping or returns, sending us an email is the fastest and most reliable way to get help. Please include your order number where possible so we can assist you more quickly.

Store name: Forge
Company: E. MAIER LLC (EIN 32-0826530)
Address: 1023 E Lincolnway, Cheyenne, Wyoming, 82001
Email: support@wear-forge.com
Phone: +34 609963063
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (London time, GMT / BST)