Return and Refund Policy

Section 1 – 30-day right of return

You have a period of thirty (30) calendar days from the day you receive your order to return the product(s) to us, without having to give any reason for your decision.

This 30-day period is more generous than the statutory 14-day cancellation period provided for under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Forge grants you 16 additional days to give you time to try your product with complete peace of mind.

When this period expires on a Saturday, Sunday or public holiday, it is extended until the next business day. If your order contains several products delivered separately, the 30-day period starts from the receipt of the last product.

We accept returns of defective products AND non-defective products, under the conditions described below.

Section 2 – Return conditions

To be eligible for a refund, returned products must be in new condition:

Unused, unworn, unwashed and undamaged.
In their original packaging, intact and complete (with all tags, accessories and inserts).
Accompanied by a copy of the invoice or delivery note, or your order number.

Only new products are accepted for return: products that have been worn, used, soiled, or whose original packaging has been damaged cannot be taken back.

Please note: this condition reflects our voluntary returns policy. It does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, which continue to apply.

Section 3 – Products not eligible for return

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to:

Goods made to measure or clearly personalised according to your specifications.
Goods liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or hygiene reasons (for example underwear), if unsealed after delivery.

These exclusions will be indicated on the product page where applicable.

Section 4 – Return procedure

Step 1 – Notify your request. Before returning a product, you must inform us of your decision by email at support@wear-forge.com, stating your first and last name, your order number, the product(s) concerned and, optionally, the reason for the return.

Step 2 – Receive your return instructions. Once your request is received, we will provide you by email within 24 business hours: the return address, a return authorisation number (RMA) to be written visibly on the parcel, and any additional instructions.

Step 3 – Return the product by post. Returns are made exclusively by post. No returns in store or at a pickup point are accepted. Carefully pack the product in its original packaging and send it to the address provided to you. We strongly recommend that you opt for a shipping method with tracking and, if the value of the product justifies it, with insurance, as the product travels under your responsibility until it is received by us.

The product must reach us within the 30-day period from the initial receipt.

Section 5 – Return costs

The direct costs of return are borne by the customer, except in the following cases where they are entirely borne by us:

Defective or non-conforming product
Shipping error on our part
Where you exercise your statutory rights (see Section 7)

No restocking fees will be charged to you. The amount refunded corresponds fully to the price paid for the returned product(s).

Section 6 – Refund

6.1 Timeframe. Once the returned product has been received and its eligibility for a refund verified (condition, compliance with the return conditions), we will process the refund within five (5) business days from receipt of the return. Depending on your bank or payment provider, the actual time for the refund to appear on your account may require an additional 1 to 3 days.

6.2 Amount. The refund covers the entirety of the sums paid for the returned products, without any deduction. As delivery is free at Forge, no shipping costs apply to the refund.

6.3 Refund method. The refund is made in the same currency (GBP) and using the same means of payment as that used for the initial order (bank card, Apple Pay, Google Pay, Shop Pay, PayPal), unless you expressly agree to another method. No additional fees will be charged on this occasion.

Section 7 – Defective, damaged or non-conforming products

If you receive a product that is defective, damaged during transport, or not conforming to your order, please:

Contact us within 72 hours of receipt, by email at support@wear-forge.com, specifying your order number and attaching photographs of the product and its packaging.
Keep the original packaging as well as all items received.

After reviewing the file, and according to your preference and the availability of the product, we will provide free of charge: the dispatch of an identical replacement product, or the dispatch of an equivalent product, or a full refund of your order. In these cases, the return costs are entirely borne by us. A prepaid return label will be provided to you.

Your statutory rights

These provisions apply without prejudice to your statutory rights as a consumer under the Consumer Rights Act 2015:

Goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to remedies under the Act.
30-day right to reject: you have the right to reject faulty goods and receive a full refund within 30 days of receiving them.
Right to repair or replacement: after 30 days, if goods are found to be faulty, you are entitled to a repair or replacement. If the repair or replacement is unsuccessful, you can claim a refund or a price reduction.
For the first six months after delivery, if a fault is found, it is presumed to have been present at the time of delivery unless we can prove otherwise.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Section 8 – Exchanges

Products purchased on the site may be exchanged under the same conditions and time limits as returns (30 days from receipt, product in new condition). To request an exchange, follow the return procedure described in Section 4, specifying in your email that you wish to make an exchange and indicating the replacement product, size or colour desired.

Subject to the availability of the replacement product, we will dispatch the new product upon receipt of the returned product. If the desired product is no longer available, we will process the refund in accordance with the conditions of Section 6.

Section 9 – Order cancellation before shipment

If you wish to cancel your order before it is shipped, contact us as quickly as possible at support@wear-forge.com. If the order has not yet been prepared, we will proceed with its cancellation and a full refund. If it has already been shipped, you will need to follow the standard return procedure.

Section 10 – Summary

Return period: 30 days from receipt
Products accepted: defective AND non-defective products
Product condition: new only (unworn, original packaging intact)
Return method: by post only
Return costs: borne by the customer (except defective product)
Restocking fees: none
Refund time: 5 business days after receipt of return
Currency: GBP
Refund method: same as initial payment
Defective product: free return, refund or replacement

Section 11 – Contact details

For any question relating to your return or refund:

Forge – Returns Service (E. MAIER LLC, EIN 32-0826530)
Address: 1023 E Lincolnway, Cheyenne, Wyoming, 82001
Email: support@wear-forge.com
Phone: +34 609963063
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (London time, GMT / BST)

Our team is committed to responding to you within 24 business hours.