Frequently asked questions

Returned items must be in new condition: unworn, unwashed and undamaged, in their original packaging with all tags, and with a copy of your invoice or your order number. Items that have been worn, soiled or whose packaging has been damaged cannot be taken back. Personalised items and sealed hygiene items such as underwear that have been unsealed cannot be returned. None of this affects your statutory rights for faulty goods.

Yes. Exchanges work under the same conditions and time limit as returns: 30 days from receipt, item in new condition. Follow the return procedure and tell us in your email which product, size or colour you would like instead. Once the original item reaches us we dispatch the replacement. If it is no longer available, we refund you instead.

For change of mind returns you pay the return postage and there is no prepaid label. Returns are by post only, so please use a tracked service, because the item is your responsibility until it reaches us. There are no restocking fees. If the item is defective, damaged or not what you ordered, or where you exercise your statutory rights, we cover the return entirely and send you a prepaid label.

Returns go by post to the address we give you when you request the return. Please do not send anything before you have received the address and your RMA number, as we cannot process parcels that arrive without them or at another address.

Contact support@wear-forge.com within 72 hours of receipt with your order number and photographs of the product and its packaging, and keep everything you received. Depending on your preference and availability we send an identical replacement, an equivalent product or a full refund, free of charge, with a prepaid return label. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, and you are entitled to a repair or replacement after that.

Photographs of the product, the fault and the packaging let us resolve a faulty or incorrect item quickly, usually without you having to wait for the item to travel back to us first. Attach them to your email to support@wear-forge.com along with your order number.

Once your return arrives we check it and process the refund within 5 business days of receipt. Depending on your bank or payment provider it can take a further 1 to 3 days to show on your account. If you have not heard from us within that window, email support@wear-forge.com with your order number and the tracking number of your return.

Yes. The refund covers everything you paid for the returned items, with no deduction. Delivery is free, so there is nothing to deduct for shipping. It is paid in GBP to the same payment method you used for the order (card, Apple Pay, Google Pay, Shop Pay or PayPal), and no fees are charged.

Orders placed before 4:00 PM London time, Monday to Friday, start processing the same business day. Processing takes 1 to 3 business days, then transit takes 4 to 9 business days, so most orders arrive within 5 to 12 business days of ordering. Business days exclude weekends and public holidays. These are estimates and can vary with carrier conditions, weather or busy periods.

As soon as your order is dispatched you automatically receive a shipping confirmation email with your tracking number, a direct tracking link and an estimated delivery date. If you have not received it within 48 hours of ordering, check your spam or junk folder, then email support@wear-forge.com. You can also follow any parcel on our Track My Order page.

First check the tracking link, confirm the address on your order is correct, ask neighbours or your building reception, and contact the carrier if tracking shows an attempted delivery. If you still cannot locate the parcel, email support@wear-forge.com within 14 days of the shipping date. We open an investigation with the carrier and, if the parcel is confirmed lost, replace it or refund you.

Most orders arrive together. Occasionally an item ships separately from another warehouse and arrives on its own. If the missing part has not turned up within a few days of the first parcel, email support@wear-forge.com with your order number and we will track down where it is.

Check with anyone else at your address, your neighbours, your building reception and any safe place, and contact the local carrier depot. If it is still missing, email support@wear-forge.com within 14 days of the shipping date and we will investigate with the carrier.

Every order ships with free tracked home delivery. We do not currently offer an express or guaranteed date service, so we cannot promise arrival by a specific date. If you have a deadline, please allow for the 5 to 12 business day estimate.

We currently deliver to the United Kingdom only. Shipping is free on every order with no minimum. Any import duties, customs charges, VAT or clearance fees imposed by local authorities are not included in the product price and remain the responsibility of the customer; we have no control over them and cannot predict their amount.

We work with a network of trusted logistics partners. The carrier is chosen by us based on your destination, the product and operational availability, and your tracking link shows which one has your parcel.

Email support@wear-forge.com with your order number as quickly as possible. If the order has not been prepared yet we cancel it and refund you in full. If it has already been shipped, you will need to follow the standard return procedure once it arrives.

It is your responsibility to give a complete, accurate address at checkout. If you spot an error, email support@wear-forge.com immediately with your order number. If the order has not been dispatched we will do our best to update it. Once shipped we may not be able to change it, and extra shipping charges may apply if the parcel has to be re-sent. Parcels returned to us because of an incorrect address, refusal or non-collection can be re-shipped (extra charges may apply) or refunded, with any such shipping costs deducted where the law allows.

Email support@wear-forge.com with your order number as soon as possible. If the order has not been prepared yet we can amend or cancel it. Once it has been dispatched we cannot change it, but you can return anything you did not want under the 30 day returns policy.

Often, yes. We restock as regularly as we can, so a size that has sold out will frequently return before long. We cannot promise a specific size or colour will come back, as it depends on what our suppliers can send us. If there is something particular you are waiting for, email support@wear-forge.com and we will tell you where it stands.

Check your spam or junk folder first, as confirmation and dispatch emails sometimes land there. If it still has not arrived, email support@wear-forge.com with the name and address you used at checkout and we will find your order and resend the details.

Our size guide carries the key measurements for every category: tops, bottoms, footwear and accessories. You can switch every table between centimetres and inches. Tops and bottoms are lettered XS to 3XL with the chest, waist and length measurements beside them. Footwear lists UK, EU and US sizes alongside foot length, where the conversions are approximate, so we recommend going by foot length. If you are between sizes, size up.

Open the size guide

Every category has its own table in the size guide, with the key measurements listed and a how to measure note underneath explaining exactly where to take each one. The same guide opens directly from any product page, so you can check the measurements against the item you are looking at without leaving it.

Open the size guide

Care notes sit under each category in the size guide. As a general rule, clothing is machine wash cold with similar colours, then lay flat or hang to dry to keep its shape. Knitwear and wool should be washed cold on a gentle cycle or by hand and dried flat. Footwear should be wiped clean with a soft dry cloth and stored away from direct heat and damp. Where an item has its own care label, follow that first.

Email support@wear-forge.com and a real person will reply, normally within 24 hours, Monday to Friday. You can also call +34 609963063, but email is the fastest and most reliable way to get help. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (London time).

Forge is operated by E. MAIER LLC (EIN 32-0826530), 1023 E Lincolnway, Cheyenne, Wyoming, 82001.